Shipping and delivery Order Processing:
All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been dispatched.

Delivery Estimates:
We ship via trusted local courier services across New Zealand.
Estimated delivery times:

• Urban addresses: 2–5 business days
  

• Rural addresses: 3–7 business days

Please note these are estimates only. Delivery times may vary due to courier delays, seasonal demand, or unforeseen circumstances.

Shipping costs are calculated at checkout. We do not offer refunds on shipping fees once the order has been dispatched. 

Pricing:
Urban/residential: $6.00
Rural: $9.00
Free shipping on all retail orders to the cost of $80 and over.

Click & Collect:
Click & Collect is available from The Nukuhou Café . You will receive an email when your order is ready for collection.